Quality since 1992
 

WARRANTY AND TERMS OF SALE

1. All customized J&R PC computers have a one year limited parts and labor warranty, unless stated otherwise in writing.  All case, cooling, and power supply fans are warranted for one year only unless fan noise, or other damage, is caused by visible dust build up, in which case the labor only is covered. Fans are not warranted after one year including power supply fans. All hard drive warranties after one year, where applicable, are direct with the hard drive manufacturer unless specified otherwise in writing. All parts under extended warranties are direct with the part manufacturer after the first year. Warranty work entails replacing parts other than fans. Other work, not covered by warranty, is billable. Notebook PCs are warranted by our Notebook distributors unless they are Verified By Intel models, which are supported by Intel.

2. Used PC's upgraded by J&R PC, and demo PC's, have a 180 day labor and 90 day parts warranty unless stated otherwise in writing.  Used PC warranty, if any, will be stated on the invoice.

3. In the event that a problem should occur with any J&R PC, do not open the case as doing so voids your warranty. Immediately contact us by phone (309-523-3168) to discuss the matter and to obtain a Return Authorization if the issue cannot be resolved over the phone. The customer is responsible for returning the PC to J&R for warranty repairs, and for return freight or pickup, unless on-site service was included in the original or add-on purchase agreement. J&R reserves the right to substitute equivalent or superior performance parts for any defective component.

4. Customers are responsible for ensuring that software installed on their computer is used properly and is designed for the operating system installed. Customers are also responsible for updating their operating system program files as needed to incorporate the software manufacturers’ latest security and operating fixes. In Windows 2000 through Windows 7 select Windows Update off of the Start menu. Check the web site for each program you use to download any patches or applicable updates. Make sure any patches apply to the version of that you are using and make sense to install. Non-critical updates may not be needed.

5. J&R is not responsible for data loss under any circumstance or condition. We strongly recommend all computer users backup all their important data, and to do so often. A USB drive can be used to both backup your important files and move them to another computer, such as a Notebook that you may travel with. Data protection is your responsibility. We suggest that you be diligent from the beginning and don't wait until something is lost before backing up your data. For complete hard drive data protection an external USB 2.0 hard drive is recommended along with Acronis True Image software. Windows 7 Professional has built in drive imaging that is easy to setup and use.

6. J&R does not warrant any failure of components due to or caused by physical abuse, acts of nature, data corruption, customer installation of incompatible or buggy software after delivery and setup, malware of any type, or by alteration of CMOS or OS system files by the end user or any program that modifies the OS files that the end user installs.

7. On-site setup includes placement of computers and monitors in the customer's establishment or home, setup of speakers and other peripherals as mutually agreed to, and insuring all components purchased from J&R operate as advertised when the computer system is turned on.  We do not provide training on the use of a computer or specific programs on the computer except in our shop on a per hour basis. Installation of customer owned software or other add-on work that is requested by the customer at the time of delivery and setup will be performed by J&R at a nominal labor rate.

8. Sale terms are as agreed to with each customer in advance or as otherwise listed on the Invoice. After ten days J&R Enterprises reserves the right to monthly add one and one-half percent to the unpaid portion. Residential, Iowa customers, and all first time commercial customers are COD payable by cashiers check, money order or greenbacks. Personal checks are not accepted for COD payment except when pre-approved by J&R Enterprises. Credit cards are accepted on our shop.

9. Save the monitor box for the duration of the warranty period. Failure to return the original monitor box with the monitor if repairs are needed will void our legal responsibility to have the monitor repaired or replaced at no charge. Keep the original monitor box!

10.Cancellation of special orders (defined as any computer built to specifications outside those listed on this web site) after two business days may result in a 15% surcharge.

11. For your protection jandrpc.com and J&R Enterprises do not advertise via e-mail. Nor will we sell any customer information to any other company. We respect your privacy.

12. These terms are subject to change. Please check our web site for the latest information.

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